|
FAQ |
|
Pre-Sales
Questions
Q. Will you place ads on my site?
A. Cymric Hosting will NOT place ads on your site.
Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by filling out our
upgrade form.
It is free to upgrade and the only charge would be the price
difference in the plan you upgrade to.
Q. How long have you been in business? And Can you tell me a
little about your company and network?
A. Please read our
company
information page.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial advertisements.
Q. Can I see some of the websites you host?
A. Yes some sites we host
catplayland.com
manxcatweb.com,
unisusmanx.com,
cattoyheaven.com,
A few sites that used our site builder...
unisusltd.com
catnipheaven.com
Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover, Paypal, checks,and money orders.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can
be found here Login
with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 30 minutes of
ordering, when paying with a credit card. If you choose to pay
using another method such as Paypal please allow up to ten hours.
Q. Are there any hidden costs, or setup fees?
A. Only a $10.00 account setup fee
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade
you to a higher plan. If you need more bandwidth or space then our
highest plan offers please email
sales@cymrichosting.com for a
custom plan.
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our
file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.
Retrun to Top of Page
DNS
Q. How long does it take to get my domain
working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. How do I change my dns?
A. Please read
http://www.cymrichosting.com/dns.htm
Q. Can I view my site even though my domain's
name servers haven't propagated yet?
A. Yes
http://youriphere/~yourusernamehere/
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email support
for your server's dns.
Retrun to Top of Page
Control Panel
Please read our getting started / info page
at
http://www.cymrichosting.com/gettingstarted.htm
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will
see a place to manage and add sub-domains.
Retrun to Top of Page
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is
the public_html folder.
Q. Why doesn't my ftp password change when I change my cPanel
password?
A. Please allow 24 hours for your FTP password to sync with your
cPanel password.
Retrun to Top of Page
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/
>>> /usr/local/bin/convert >>>
/usr/bin/X11/ >>
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Retrun to Top of Page
E-Mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in this
tutorial.
http://www.cymrichosting.com/outlook.htm
Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more
here.
If you are still having problems read it again. Still having
problems? READ it once more. 99.9% of the people who contact us
saying they have read it and are still having problems are given
an answer quoting from this exact page. If you ask us for help we
will not be able to help you because everything we could possibly
tell you is in the above page, meaning if it doesn't work you did
not read and do everything listed.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or
squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will now login to your
cPanel and create a subdomain to go to the address you just
copied.
Q. How do I setup FormMail?
A. FormMail
Retrun to Top of Page
CGI/ASP/PHP/MySQL/JSP
Q. None of my cgi scripts are working on the server. How do I
get them to work?
A. First make sure that they are chmoded to 755 if that dosen't
work
trouble shoot it
Q. I'm having problems with JS?
A. Jsp FAQ
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can be
found at the very bottom of the MySQL page.
Retrun to Top of Page
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.7
Q. What version of perl are you using?
A. We are using version 5.8.0
Q. What version of MySQL are you using?
A. We are using version 4.0.18
Q. What version of JSP are you using?
A. We are using version 5.0.19 What makes this version so special?
Read
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent
stable cPanel version.
Retrun to Top of Page
Billing
Q. How can I update my billing info?
A. If you paid using a credit card you can update your details at
cymrichosting.com/update
If you paid using paypal login at paypal.com and click "profile"
to make your changes.
Q. I need my payment invoices how do I get them?
A. Login at
http://www.cymrichosting.com/update.htm
Q. How do I upgrade my account to a better plan?
A. Login at
http://www.cymrichosting.com/upgrade.htm/
Q. I forgot my login to
https://www.cymrichosting.com/update how do I get it?
A. Scroll down to the bottom of the page, click lost password and
enter in the email address you have on file.
Q. How do I get the 30 day money back?
A. Please fill out
www.cyrmichosting.com/cancel.htm
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop billing?
A.
http://www.cymrichosting.com/cancel.htm
Retrun to Top of Page
SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as
https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. We sell Comodo 128 bit certificates for $85 a year and include free installation. To purchase an SSL from us pick the
type of an account you have with us.SSL Request |
Q. Can you tell me a little about Comodo SSL's?
A. Comodo SSL's are trusted by over 99.3% of internet browsers (equal
to Verisign and Thawte certificates). The only difference between
one ssl type and another is the browser recognition. You can rest
assured the Comodo SSL certificates we our selling are among the
highest browser recognition in the industry. To name a few of the
browsers.. all Internet Explorer 5.00 and above, Netscape 4x and
above, AOL 5 and above and Opera 5 and above and comes
pre-installed with all Windows 98SE, Windows ME, Windows 2000,
Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.
Q. Do you have a seal I can place on my site?
A. Yes,
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from
us to install it there will be a $45.00 installation fee. We
will need both the key and the csr. You will also need a
dedicated ip before contacting us which can be purchased here.
www.cymrichosting.com/ip.htm
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
Retrun to Top of Page
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the
name you wish to use. MAKE SURE the subdomain name you give it
doesn't have a folder already named that name. If it does the sub
will not work. Example... I want to create the subdomain
test.hostgator.com so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it or
rename it to something different before I create the subdomain
with the test name from cPanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that
replaces the www in a domain name. forum.cymrichosting.com
is a subdomain. www.forum.cymrichosting.com is not a subdomain.
Retrun to Top of Page
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out
of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an addon domain if your dns hasn't proprograted
to the server already. So after you change the sites dns you are
trying to add you will need to wait 24-48 hours before attempting
to create your addon domain. There are three fields cPanel asks for when creating an addon
domain.
1. "New Domain Name:" You will put
in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This
will be the folder cPanel creates in your main accounts ftp. MAKE
SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You cannot
have a folder in your account named chris already. If you do and
still try creating the username for the addon domain to be chris
you will mess a lot of things up!!!
3. "Password:" fill in any password you want
here.
Q. Help I added an addon domain why did it say subdomain
added?!!?
A. It creates it as a subdomain by creating the folder within your
main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact it is an
addon domain.
Retrun to Top of Page
|
|
2006 © Copyrighted Cymric Hosting All rights reserved.
|
|
