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Getting Started
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The very first step is to change your domains dns to the name servers you received in your welcome email.
Note:If you purchased your domain from us we will do this step for you.
If you didn't purchase it from us and need more information please visit Changing DNS.
After your dns changes have been made please allow 24-48 for your dns to propagate worldwide.
During this initial 24-48 hours your site will be working one minute then be offline the next.
If after two days your site is still not working contact us ASAP.
*NOTE: By default you have no email address setup. The main username may
look like it's a setup email, but if you wish to use it you will need to add it
as an email account.
Uploading to your site
You can begin uploading to your account now by using a ftp client or cPanel's File Manager.
If you are using an ftp put in your sites ip address under the "host address" field.
Once your ftp is connected go into the "public_html" folder and begin uploading to your site.
To replace the default place holder page you must upload an index.html in all lowercase lettering.
Control Panel And Important Links
Note: "yourdomain.com" should be your sites IP address until your dns has proprogated.
- Your control panel is located at http://yourip/cpanel
or after proprogation yourdomain.com/cpanel
- Your webmail is located at http://yourdomain.com/webmail (won't
work for first 24-48 hours)
- You can view your site before the dns has proprogated at http://iphere/~usernamehere/
Note: Don't forget the trailing / and the ~
- If you need our site studio web site builder please fill out this form
sitestudio
- Everywhere it says youriphere put YOUR IP FROM WELCOME EMAIL. Example
http://99.99.999.9/cpanel This is an example do not actually put 99.99.999.9
since this is not the ip in your email.
Support Guidelines
If you have any questions please check out our FAQ first:
Hosting Help.
Another great place for help and discussion is the
Cymric Hosting Forum.
When to use chat support:
Chat is great for quick questions but horrible for resolving problems. If you
ever use chat support and you do not receive the answer you're looking for
within minutes we advise you to open a support ticket for the quickest and most
appropriate response.
When to use ticket support:
The quickest and best way to get all problems solved and more complicated
questions answered is by e-mailing
support@cymrichosting.com The second you e-mail us you will get a ticket number
e-mailed back to you. If you do not get a ticket number we did not get your
e-mail. The reason ticket support is best for solving problems and answering
questions is because your ticket is escalated up the food chain until your
problem is solved or question is answered. Most tickets are done within
minutes if it is a complicated problem it will take longer as it is moved up to
higher level technicians. If you're ever unhappy with a response or need more
help simply respond back to the ticket and we will continue to help you.
Please do not open multiple tickets on the same issue or your help process
will be slowed down and possibly ignored completely.
Please always provide your main account domain and username as well as a
step-by-step of how to reproduce your problem including any login information
that may be needed.
When to use phone support:
Feel free to call us for help but keep in mind that for serious issues a
ticket will be needed.
Billing
Your web hosting fee will be billed automatically every month from the date of purchase.
If you wish to cancel, upgrade, update information, get SSL's, IP's or anything else billing related please go to our
billing page.
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If you have any questions please click above or check out our FAQ's.
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2006 © Copyrighted Cymric Hosting All rights reserved.
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